Frequently Asked Questions
Everything you need to know about your next ride.
Do Cooly Bikes come fully assembled?
To ensure safe shipping, bikes arrive 85% assembled. You will need to install the front wheel, handlebars, pedals, and seat. A comprehensive tool kit and step-by-step assembly guide are included in every box.
What is your return policy for bicycles?
We offer a 30-day trial period. If you are not satisfied with your ride, you can return it in its original packaging. Please note that a restocking fee may apply if the bike shows signs of significant wear.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Expedited shipping options are available at checkout for those who want to hit the trails sooner.
Do your bikes come with a warranty?
Yes, all Cooly Bikes frames are covered by a limited lifetime warranty against manufacturing defects. Components such as forks, brakes, and drivetrains are covered for one year.
Can I finance my purchase?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans, allowing you to ride now and pay later.
How do I choose the right frame size?
We provide a detailed sizing chart on each product page based on height and inseam measurements. If you are between sizes, we generally recommend sizing down for better maneuverability or sizing up for increased stability.